SUPPORT.

As our products are custom-produced to your specification, we are unable to accept returns or exchanges on items that have been produced correctly to your approved artwork and order. We strongly recommend reviewing your artwork proof carefully before approval. Bespoke printed and embroidered garments are non-returnable unless they are faulty or incorrect.

If your order arrives damaged, please notify us within 48 hours of delivery with clear photographs of the damage and original packaging. We will assess the damage and arrange a replacement or credit at no additional cost. Do not dispose of damaged items until the claim has been resolved.

If we have made an error with your order — incorrect garment, wrong colour, or printing that does not match your approved artwork — we will correct the error at no cost to you. Please contact us within 5 working days of receiving your order. Photographic evidence will be required to process a claim.

Approved refunds are processed within 5–10 working days to the original payment method. Refunds are only issued where DROPCO is at fault or where a product is confirmed as defective. If you have a query regarding a refund, please contact us directly with your order reference.

All orders are subject to acceptance by DROPCO. An order is confirmed when you receive a written order confirmation from us. We reserve the right to decline any order at our discretion. By placing an order you agree to these terms and conditions in full.

Full payment is required before production begins unless otherwise agreed in writing. We accept major credit and debit cards and bank transfer. Prices are quoted in GBP and are inclusive of VAT where applicable. DROPCO reserves the right to adjust pricing for errors or changes in specification.

Production will not begin until you have approved a digital proof. It is your responsibility to check all details — spelling, colours, sizing, and placement — before approving. DROPCO is not liable for errors approved by the customer. Approval is accepted via written confirmation (email).

Production times are estimates from the date of artwork approval and payment. DROPCO is not liable for delays caused by factors outside our control including supplier delays, carrier issues, or events of force majeure. We will notify you of any significant delays as soon as they become known.

Delivery dates are estimates only and are not guaranteed. Risk of loss passes to you upon delivery to the carrier. DROPCO is not responsible for loss or damage after dispatch. If an order is undeliverable and returned to us, re-delivery charges will apply.

DROPCO's total liability to you in connection with any order shall not exceed the value of that order. We are not liable for any indirect, consequential, or special loss. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.